Safe Haven Manager
Safe Haven
Closing Date for Applications: 24th September 2025
We are seeking a highly motivated and experienced leader to take on the role of Safe Haven Manager - Redcar. This is a critical position, responsible for the operational delivery, strategic development, and quality assurance of the service.
The Safe Haven is designed to be a lifeline for individuals in distress, offering a nonclinical, supportive space where people can find stability, connection, and hope. As Manager, you will play a vital role in shaping the culture, quality, and impact of this service — ensuring it delivers meaningful support in the community.
Overview
Teesside Mind’s Redcar Safe Haven is a new, pioneering service offering a compassionate, community-based alternative to complement NHS crisis support. This is the first service of its kind on Teesside, designed to provide immediate, trauma-informed care to individuals experiencing mental health crisis or severe emotional distress.
Qualifications & Experience Required
- Graduate level qualification or equivalent experience, in a relevant area
- Health and social care qualification (desired)
- Management qualification (desired)
- Significant experience in managing mental health, crisis support, or community-based services
- Proven track record of leading and supervising multidisciplinary teams
- Proven experience in safeguarding, safety planning, and health & safety compliance
- Experience in service design or launching new services (desired)
- Lived experience of mental health challenges (desired)
- Experience facilitating lived experience involvement and influence (desired)
- Experience contributing to funding bids or securing resources for service growth (desired)
Main Responsibilties
As Safe Haven Manager, you will:
- Provide strategic and operational leadership to ensure the service meets its objectives and delivers high-quality support.
- Lead and manage a multidisciplinary team, including team leads, mental health practitioners, and peer workers.
- Ensure the delivery of trauma-informed, person-centred care, tailored to the needs of individuals in crisis.
- Develop and maintain formal referral pathways and partnerships with statutory and voluntary sector services.
- Promote the Safe Haven across Redcar and Teesside, raising awareness and building stakeholder engagement.
- Oversee recruitment, induction, supervision, and ongoing development of staff.
- Ensure compliance with policies including safeguarding, health and safety, and information governance.
- Monitor service performance, produce reports, and identify areas for improvement and innovation.
- Champion equity of access, inclusion, and the meaningful involvement of people with lived experience.
- Represent the service at multi-agency forums and lead a reference group to ensure responsiveness to stakeholder needs.
- Support Team Leads in implementing strategic goals and maintaining service standards during operational hours.
Working Hours
30 hours per week, including regular evening and weekend work
Salary Range
£35,050 per annum, pro rata for part-time (£18.46 per hour)