Administrator / Receptionist
Administration Team
Closing Date for Applications: 21st May 2026
Teesside Mind is looking for a friendly, organised and compassionate Administrator/Receptionist to join our welcoming reception team. This is a busy, varied and rewarding role, providing vital admin and front‑of‑house support across Teesside Mind and our services.
Overview
It’s a great chance to be part of a supportive local charity where no two days are the same — and where the work you do genuinely makes a difference.
You’ll be one of the first faces and voices people meet at Teesside Mind, helping to create a calm, welcoming and supportive environment for staff, volunteers, service users and visitors. Alongside reception duties, you’ll play an important role behind the scenes, helping keep the organisation running smoothly through a range of admin support tasks.
Subject to any reasonable adjustments or flexible working requests, all employees may be required to contribute to working one evening shift per week until 7pm between Mondays and Thursdays.
Qualifications & Experience Required
Essential:
- Maths and English GCSE – Grade C minimum (or equivalent)
- Minimum of 2 years’ experience of administrative work in a busy office environment
- Minimum of 2 years’ experience of reception/working with the public including people who may be distressed
- Setting up and maintaining effective office systems
- Working independently and with limited direct supervision
Desired:
- A relevant admin qualification to NVQ level 3
- First Aid certificate
- Direct personal experience of mental distress, either as a user of services, through self-management or as a carer
Main Responsibilties
- To deal with enquiries made by phone and face-to-face from the public, service users and professionals. To provide information about Mind services and those of other organisations. To provide an initial caring response to any distressed callers and visitors and involve colleagues as appropriate.
- To receive visitors into the buildings and ensure they are responded to appropriately.
- To be responsible for good organisation of reception and administration areas, including, for example, maintaining and replenishing essential stocks such as service leaflets and forms.
- To be responsible for and undertake admin tasks across the organisation as required, including, but not limited to, co-ordinating room bookings, processing post, ordering goods and supplies, photocopying, mailings, filing, amending paperwork, taking minutes, booking venues, supporting meetings and events, tasks to support finance including petty cash etc.
- To provide admin support to our projects and services as directed. Admin support includes (but is not limited to) accurate data entry, contacting clients or professionals, preparing and sending documentation.
- To support the collection of information about Mind’s activities using our databases, by inputting information and running reports as required.
- To respond appropriately to requests for admin support from Senior Managers and provide admin support to specific projects as agreed.
- To provide support and recognition to volunteers working in the admin team as agreed.
- To take an active role in maintaining health and safety across buildings. To actively contribute to staff safety procedures. To report any maintenance issues to the Office Manager.
- To undertake other tasks commensurate with the position as required.
- To work within the policies and procedures of Teesside Mind at all times.
- To take part in support and supervision as required.
- To take part in training and professional development activities as required.
Working Hours
Full time 36.5 hours per week, must be flexible to work hours between hours of 8:30am – 7pm Monday – Thursday, 9am-4pm Friday
Salary Range
£24,226.59 per annum